The ITIL (IT Infrastructure Library) consists of 5 volumes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Although the UK Government originally created the ITIL, it has rapidly been adopted across the world as the standard for best practice in the provision of information technology services.
As IT services become more closely aligned and integrated with the business, ITIL assists in establishing a business management approach and discipline to IT Service Management, stressing the complementary aspects of running IT like a business. Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services. The core of Service Management is transforming resources into valuable services.
The release of the new version of ITIL brought with it an important change of emphasis, from an operationally focused set of processes to a mature service management set of practice guidance.
ITIL is extensively accepted approach to IT service management. It can help individuals and organizations understand business change, transformation and development.
ITIL (Information Technology Infrastructure Library) defines the managerial organization and skill demands of an information technology organization and a set of standard operational management procedures and practices to permit the association to control an IT operation and related transportation. The operational procedures are supplier independent and apply to all feature within the IT Infrastructure.
At Digiverti you will learn about ITIL tools, techniques and concepts to increase efficiency in business change to improve the client experience. You can take our services in Pune, Hydrabad, Delhi, Bangalore, India and UAE.
If you require to get ITIL training of virtual classes from us, feel free to contact our training consultant using the number at the upper side of this page or you can also email us [email protected]
It also brought a rationalization in the number of volumes included in the set, which now comprises the following:
ITIL Service Strategy
ITIL Service Design
ITIL Service Transition
ITIL Service Operation
ITIL Continual Service Improvement